Customer Service

Delivery

Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur on weekdays. Delivery charges are subject to change with or without customers' consent. Estimated delivery time assumes orders are placed after 9am and before 10pm. Charges may be added to orders if we try unsuccessfully to deliver your order more than once.

We only delivery in the following addresses: Melville, Westdene, Brixton, Auckland Park, Hursthill, and Sophiatown at R20 for standard Delivery. Orders arrive in 10 to 20 minutes.

Returns and Replacements

We want you to be completely happy with your iBeer order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@ibeer.online.

NB

Delivery fees are non-refundable.